MY STORE
Store Policy
Welcome to My Store
At My Store, we believe that wellness and performance start with the right details. We've carefully curated every product in our catalogue to support you on your fitness and wellness journey, combining quality, functionality, and a standard of excellence in every purchase.
Our commitment goes beyond selling products: we want your shopping experience to be just as smooth as the results you're working toward. That's why we have a dedicated team ready to answer questions, resolve any issues, and ensure every order arrives with the same care we put into curating our products.
Shipping and Delivery
All orders come with free shipping. We currently serve customers in the United Kingdom, with shipping times varying based on product availability.
Processing Time: Orders are typically processed within 1–3 business days.
Delivery Time: Estimated delivery is 10–20 business days after your order has been placed.
Once your order ships, you'll receive a tracking code so you can follow every step of the delivery.
Privacy & Safety
Your Privacy Matters
MY STORE is operated by Natanael Pereira dos Santos. We take the privacy and security of our customers seriously and handle personal information responsibly.
Information We Collect
When you place an order, contact us or use our website, we may collect information such as your name, email address, phone number, billing and delivery address, order details and payment-related information.
How We Use Your Information
We may use your information to:
• Process and deliver your orders
• Provide customer service and order updates
• Process payments and help protect against fraud
• Meet legal, accounting and regulatory requirements
• Send marketing communications where permitted by law or where you have given consent
Payment Information
Payments are processed by third-party payment providers. We receive the information needed to confirm and manage your order, while payment card details are handled by the payment provider.
Who We Share Information With
We may share relevant information with trusted service providers involved in operating our store, processing payments, fulfilling orders and delivering products.
How Long We Keep Information
We keep personal information only for as long as necessary for the purposes described in this notice and to meet applicable legal, accounting and customer-service requirements.
Your Rights
Depending on the circumstances, you may have rights to request access to, correction of, deletion of, restriction of or objection to the processing of your personal information, as well as other rights provided by applicable data-protection law.
Marketing
You can opt out of marketing communications at any time. Essential order-related messages may still be sent when necessary to complete or support your order.
Contact Us
For privacy questions or requests, please contact:
Complaints
If you have concerns about how your personal information is handled, please contact us first. You may also have the right to raise a concern with the relevant data-protection authority.
Payment Methods
Credit/Debit Card
We accept all major international card brands:
Visa · Mastercard · American Express · UnionPay · JCB · Discover · Diners Club, and more