MY STORE
Shipping & Returns
Shipping Policy
Free UK Shipping
We offer free shipping across the United Kingdom — no minimum purchase required.
Processing Time
Orders are typically processed within 1–3 business days.
Delivery Time
Estimated delivery is 5–7 business days.
Please note that delivery times are estimates and may vary depending on the destination, carrier and other circumstances.
Order Tracking
Once your order has been dispatched, you will receive tracking information when available.
Delays & Exceptions
While we work hard to ensure timely delivery, occasional delays may occur due to circumstances outside our control.
Questions About Your Order?
If you have any questions about your order or delivery, please contact us at:
Return & Refund Policy
Your satisfaction matters to us. If you change your mind about your purchase, you may have the right to cancel and return your order in accordance with applicable UK consumer law.
14-Day Cancellation Period
For eligible online purchases, you can normally cancel your order within 14 days of receiving your goods without giving a reason.
How to Request a Return
To request a return or cancellation, please contact our customer care team at:
Please include your order number and let us know that you wish to cancel or return your order.
Return Instructions
After contacting us, we will provide you with the applicable return instructions and return address.
Condition of Returned Items
Please take reasonable care of the goods while they are in your possession. Items should be returned in accordance with applicable consumer law and the return instructions provided by our customer care team.
Refunds
Where a refund is due, we will process it in accordance with applicable UK consumer law.
Faulty or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at:
Please include your order number and, where appropriate, photos showing the issue so we can assist you.
Return Shipping Costs
Return shipping costs may depend on the reason for the return and the applicable consumer rights. Our customer care team will provide the relevant instructions for your case.